Computer Care, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cybersecurity services.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, company name, and billing information when you create an account or purchase services.
- Technical Information: IP addresses, browser type, operating system, device information, and usage data collected through cookies and analytics tools.
- Service Data: Information about your network infrastructure, security configurations, and threat detection data necessary to provide our cybersecurity services.
- Communications: Records of your correspondence with our support team and feedback you provide.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our cybersecurity services
- Process transactions and send you related information, including purchase confirmations and invoices
- Send you technical notices, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience with our services
- Send you marketing communications about our products, services, and promotions (you can opt-out at any time)
Third-Party Services
We may share your information with third-party service providers who perform services on our behalf, including:
- Payment Processors: To process subscription payments and transactions securely
- Cloud Hosting Providers: To store data and host our platform infrastructure
- Analytics Services: To help us understand how users interact with our services
- Communication Tools: To send emails, notifications, and support messages
These third parties are contractually obligated to use your information only for the purposes we specify and to protect your data in accordance with this Privacy Policy.
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest using AES-256 and TLS 1.3
- Regular security audits and penetration testing
- Multi-factor authentication for account access
- Employee training on data security and privacy best practices
- Incident response procedures to address potential security breaches
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Service data and security logs may be retained for up to 7 years for compliance, legal, and security purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to certain exceptions
- Portability: Request transfer of your data to another service provider
- Opt-Out: Opt out of marketing communications and certain data processing activities
- Object: Object to processing of your personal information for certain purposes
To exercise these rights, please contact us at privacy@computercares.net.
SMS Notifications and Mobile Information Privacy
This section describes how we handle mobile information and SMS opt-in data when you provide consent to receive optional service-related SMS messages from Computer Care, LLC. It supplements, and where there is any conflict for mobile opt-in data and consent, controls over any broader third-party-sharing or marketing language elsewhere in this Privacy Policy.
- Mobile Information We Collect: When you submit SMS consent via our public enrollment form at computercares.net/sms-consent, we collect your name, email address, mobile number, a record of your affirmative consent, the exact consent text and version shown to you, the date and time of submission, and the page or source URL where consent was given.
- No Sale, Rent, or Sharing for Marketing: Your mobile information, mobile number, SMS opt-in data, and consent record will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
- Service Providers: Service providers (such as messaging and infrastructure providers) may process your mobile information solely to deliver and support the requested messaging service, and only under confidentiality restrictions. They may not use your mobile information for their own marketing purposes.
- Scope of Broad Sharing Language: Any general third-party-sharing or marketing language in this Privacy Policy does not apply to your mobile opt-in data and SMS consent record, which are governed by this section and are excluded from any marketing use or sharing.
- Purpose of Messages: SMS messages are optional service-related notifications only, including account notifications, security alerts, monitoring updates, and service-related support messages. We do not send marketing, promotional, or sales messages via SMS.
- Message Frequency: Message frequency varies based on your account and monitoring activity. You may receive multiple messages during active incidents or no messages during normal operation.
- Message and Data Rates: Standard message and data rates may apply from your mobile carrier. Computer Care is not responsible for carrier charges you may incur.
- Opt-Out and Help: You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for help. You may also withdraw consent by contacting support at williambrown@care4computer.net or (502) 888-0453.
- Consent Is Optional: SMS consent is separate from any purchase, sign-in, or subscription and is not a condition of purchase. Recording your consent does not enable SMS delivery immediately; delivery is activated separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
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